Banque Raiffeisen aims to be more modern, dynamic and human than ever. A large-scale internal project, carried out over the past several months by all teams, seeks to strengthen the customer experience and reinforce the central importance of personalised service. With a resolute focus on the future, the Bank affirms that all its initiatives are designed to fully meet the needs of its customers.

Apple Pay available from 9 December 2025

On 9 December 2025, Banque Raiffeisen launched Apple Pay, the mobile payment service that enables users to pay in stores, in apps and online using their Apple devices. This launch illustrates the Bank’s determination to enhance its customers’ digital experience and adapt to their evolving consumption habits.

“With the launch of Apple Pay, we are taking another important step in modernising our digital services. Our objective is clear: to offer our customers simple, fast and secure solutions while remaining true to our DNA as a cooperative bank close to its clients,” emphasises Laurent Zahles, Chairman of the Management Board of Banque Raiffeisen.

Optimised and enhanced online repositioning

On 28 October 2025, Banque Raiffeisen launched its new user-friendly website, integrating an improved version of its R-Net online banking service featuring a redesigned interface. Since 9 October 2025, the Bank has also been offering instant payments, in line with new regulatory requirements. Thanks to these improvements, customers can manage their transactions more quickly, intuitively and securely, whether they are checking their account, making transfers or managing their cards.

As part of its digital strategy, Banque Raiffeisen has also initiated a comprehensive repositioning of its Online Agency, which will soon evolve into a full-fledged Customer Care service. The goal is to make the remote banking experience more fluid and intuitive for all types of customers. In parallel, the Bank is working with nCino to digitise all processes related to credit applications for private clients. Starting in 2027, this digitisation will accelerate application processing and provide customers with a seamless digital platform that reduces paper use and simplifies each step. With this optimised system, customers will benefit from faster response times and greater transparency regarding the progress of their applications.

Banque Raiffeisen remains physically close to its customers

While the development of digital services is an important step, Banque Raiffeisen remains faithful to its vocation as a cooperative bank that is physically close to its customers. Its network of local branches, well distributed across Luxembourg, remains the Bank’s essential pillar, allowing each customer to contact their dedicated advisor directly for personalised and responsive support.

“Banque Raiffeisen does everything possible to ensure that each of its customers benefits from a personalised, secure and efficient banking experience. This commitment to modernising the entire digital experience is part of our overall strategy to combine innovation with service quality, in order to meet the needs of an increasingly connected customer base, while preserving the human dimension that has been at the heart of our Bank’s identity for nearly 100 years,” adds Laurent Zahles, Chairman of the Management Board of Banque Raiffeisen.

Press Release - Banque Raiffeisen strengthens its digital offering while remaining physically close to its customers